Terms & Conditions

MOBILE CURE TERMS AND CONDITIONS

 

1.INTRODUCTION

The terms and conditions apply to the use of the www.mobilecure.co.uk website. By accessing this website and/or placing an order with MOBILE CURE LTD, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the MOBILE CURE website.

You can contact us for all general enquires by telephoning our customer service team at 0777 16 888 23 or by writing to us at contact@mobilecure.co.uk or 341A Ley Street, Ilford, Essex LONDON IG1 4AA.

By placing an order through our site, you warrant that:

  1. a) You are legally capable of entering into binding contracts, and
  2. b) You are at least 18 years old.
  3. We must receive payment of the whole of the price for the repair service that you order (including VAT where applicable) before your order can be accepted.
  4. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to repair mobile or tablet. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your day of repair.

 

  1. OUR CONTRACT WITH YOU

2.1 How we will accept your order. Our acceptance of your order will take place when we email you an order confirmation to accept it, at which point a contract will come into existence between you and us.

 

 2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product or parts are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

  1. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. OUR RIGHTS TO MAKE CHANGES

 We may change the product:

(a) To reflect changes in relevant laws and regulatory requirements; and

(b) To implement minor technical adjustments and improvements, for example to address a security threat. We will let you know if these changes will affect your use of the product.

5. POSSIBLE CONDITIONS CUSTOMER MUST HAVE TO PAY CALL OUT CHARGES £25

 

  1. If the repair to your device is not covered by a warranty or the nature of the repair is beyond any terms of your warranty we will charge you for the repair in accordance with the terms of this Agreement.
  2. A successful repair with no parts used
  3. Wrong Problem booked by customer
  4. Wrong colour booked by customer.
  5. Wrong model booked by customer
  6. Customer not at home
  7. Customer unaware additional parts are required to complete repair, necessitating revisit Additional parts rebooked with revisit.
  8. Customer doesn’t want to pay for additional parts to complete repair
  9. Screen protector broken, not the screen.
  10. Customer cancels repair when technician arrives.
  11. Charging port obstructed (by lint or similar).

 

6. TERMS FOR WARRANTY REPAIRS

 

5.1 The 1-Year Warranty does not apply if the device has been subject to further accidental damage. For clarification, the definition for accidental damage includes (but is not limited to) cracked screens, dented frame’s or bend and any other form of drop or impact as below

 (a) Any mishandling that causes subsequent damage to the relevant device(s);

(b) Water or other liquid damage.

(c) Damage or faults resulting from attempted customer or third party repairs at any time.

(d) Software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.

(e) Any jail broken or “rooted” device.

(f) Water proof devices, as MOBILE CURE LTD cannot guarantee the device(s) will remain water proof following the Repair Services.

(g) New damages unrelated to the original Repair Services.

(h) Any loss of data occurring as a result of the repair – customers are advised to back up all data on the device(s) to be repaired prior to the repair. MOBILE CURE LTD does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and MOBILE CURE LTD is not required to advise or remind customers of appropriate backup and other procedures.

(i) Our warranty is void if a Customer device is opened or a repair is done on the device by a different company after our repair

5.2 Where repair is to be carried out under a relevant warranty, we may ask you to provide order number & Email Address.

Please note that the warranty period runs from the date of the original repair. If subsequent work is carried out under our warranty, this does not extend the warranty. For example, if a warranty repair is done 4 or 5 months after the original repair, the warranty still ends 12 months from the date of the original repair.

 

6.1 ONE YEAR WARRANTY

Unless stated, all repairs carry a one year warranty on both parts and labour. If in the unlikely event same problem happens that we have fixed or any fault which is related to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your payment in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused due to incorrect use of software or downloaded material, virus and malware infections, or by faults arising from accidental damage or incorrect use of the product.

 

6.2 Limited Warranty

Although we offer a massive warranty for almost all repairs, there are some exceptions where items our standard warranty does not apply. We will indicate to you at the time of repair / collection of repair what items have a limited or exempt warranty. This includes but not limited to the following items:

  • BATTERY REPLACEMENT – Six Months Warranty
  • Liquid Damage – No Warranty

 

6.3  We will charge you if you make an invalid warranty claim.

If upon inspection we determine that your issue is not covered by our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), you may opt for us to either (a) carry out a repair (to the extent that we are able to) at our standard price or (b) pay our £25 call out charge.

 

  1. Customer right to cancellation of contract:

You can cancel contract 24 hours before the date of appointment. Your all money will be refund without any deduction.

If you cancel the contract less than 24hours left in the date of appointment than call out charges will be charged that is £25.

7.1 Your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013).

If you are a consumer then for some products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. However, due to the type of products we supply, this right to change your mind will not apply in respect of:

(a) Services, once these have been completed, even if the cancellation period is still running; or

(b) Any products which become mixed inseparably with other items after their delivery.

These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

7.2 How long do consumers have to change their minds?

If you are a consumer and have ordered our Device Repair Services or Technical Support Services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the Device Repair Services you cannot change your mind, even if the period is still running. If you cancel after we have started either of the services, you must pay us for the services provided up until the time you tell us that you have changed your mind

  1. COMPLAINTS

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

 

  1. Safety of our employees

 We understand that people can become frustrated if matters do not proceed as they anticipated. However, if that frustration escalates to aggression towards CELL CURE Staff then we consider that unacceptable. Any abusive or aggressive behaviour toward our staff will not be tolerated and will result in your Order being declined with immediate effect. Aggressive or abusive behaviour includes any language behaviour that may cause staff to feel afraid, alarmed, threatened or abused and may include threats, personal verbal abuse, derogatory remarks and rudeness. We also consider inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations to be abusive behaviour.

 

  1. COMPANY DETAILS:

       MOBILE CURE LTD

       Tel No : 07771688823

        Email Address: CONTACT@MOBILECURE.CO.UK

        Address  : 341A LEY STREET ILFORD

                           ESSEX,

                           IG1 4AA